Effective Date: November 26, 2024
At Nirapod Khaiddh | Safe Food for Your Family, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy. Please read our full Refund and Returns Policy below for more details.
1. Returns Policy
We accept returns within 30 days from the date of delivery. If you are not fully satisfied with your purchase, you may return the item(s) for a full refund or exchange, subject to the conditions listed below.
Eligibility for Returns:
- The item must be unused, unopened, and in its original condition.
- The return request must be made within 30 days from the delivery date.
- The item must be returned in its original packaging with all tags, labels, and accessories intact.
Non-returnable Items:
- Perishable products (such as spices or food items) are non-returnable for hygiene and safety reasons unless they are damaged or faulty upon delivery.
- Any customized or personalized items are non-returnable.
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Reach out to our customer support team at info@nirapodkhaiddho.com within 30 days of receiving your order. Please provide your order number and details of the item you wish to return.
- Return Authorization: Our customer service team will review your return request and, if eligible, provide you with a Return Authorization (RA) number and further instructions for returning the product.
- Prepare the Return: Pack the item securely in its original packaging, including any accessories, manuals, or documentation.
- Shipping the Return: Return shipping is the responsibility of the customer, unless the item is defective or incorrect. We recommend using a tracked shipping service to ensure your return reaches us safely.
- Refund/Exchange: Once we receive and inspect your returned item, we will notify you of the status of your refund or exchange request. If the return is approved, a full refund will be issued to your original payment method, or we will process the exchange as requested.
3. Refund Policy
After receiving and inspecting your returned item, we will process your refund within 5-7 business days. The refunded amount will be credited to your original payment method. Please note that the original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
If you paid with a credit or debit card, it may take a few additional business days for the refund to appear in your account, depending on your bank’s processing time.
4. Exchanges
If you wish to exchange an item for a different product, please follow the return process as described above. Once we receive your returned item, we will send out the exchanged product. You will be responsible for any additional shipping charges associated with the exchange.
5. Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at info@nirapodkhaiddho.com. We will provide instructions on how to return the damaged item, and you will be eligible for a full refund or replacement at no additional cost to you.
6. Contact Us
If you have any questions or need further assistance regarding our return or refund policy, please do not hesitate to contact us:
Email: info@nirapodkhaiddho.com
Address: Sylhet, Bangladesh
Thank you for choosing Nirapod Khaiddh | Safe Food for Your Family. We are committed to providing you with the best possible products and customer service.